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Heating engineer · Brussels and Wallonia
Smell of gas: what to do right now
A smell of gas, even a faint one, is never normal. Don't look for the leak yourself and don't touch the boiler: leave the building and call your network operator's gas service. It's free and available day and night.
Right now
- Don't switch anything on or off: no switches, lights, appliances or doorbells. No flames, no cigarettes.
- Open doors and windows.
- Turn off the gas meter tap if you can do it without losing time.
- Get outside, with everyone present. In a flat, warn your neighbours by knocking on their door, without ringing.
- Once outside, call the gas service: Sibelga in Brussels: 0800 19 400 · ORES: 0800 87 087 · RESA, Liège area: 04 362 98 38.
- Fire, explosion or someone feeling unwell: call 112.
- Once the leak is made safe, call us to repair and restart your heating.
Don't
- Looking for the leak with a flame or lighter.
- Phoning or using an electrical appliance indoors.
- Resetting or restarting the boiler before the gas service has been.
Call us if…
- The gas service has made the leak safe and the boiler or installation needs repairing.
- The boiler has been off since the gas service came.
- You want your installation checked.
What does a repair cost?
Call-out and diagnosis: €125 excl. VAT. The repair is extra, and you get its price before we start. We usually come within 24 hours (working days) and let you know 1 hour before we arrive.
This advice applies to most boilers. Every appliance has its quirks: if in doubt, your own manual applies, and we're happy to answer on the phone.
Frequently asked questions
Who do I call about a smell of gas in Brussels or Wallonia?
Your network operator's gas service, free and available day and night: Sibelga in Brussels (0800 19 400), ORES in most Walloon municipalities (0800 87 087), RESA in the Liège area (04 362 98 38). Call from outside.
A smell of gas near the boiler: can you repair it?
Yes, but only after the gas service has made the leak safe. We then repair the boiler or installation and put it back into service.
What about carbon monoxide?
Carbon monoxide has no smell. Headaches, nausea or dizziness in several people at home, especially near a gas or oil appliance: air the room, get out and call 112.
A breakdown, a question? Get in touch.
Call us or message us on WhatsApp. Or leave your number, with a photo of the boiler if you like: we'll call you back.
